Privacy Policy

Last updated 8 October 2026

Who We Are

This website is operated by Mangala Hospital & Mangala Kidney Foundation, Vajra Hills, Kadri Road, Mangalore – 575003, Karnataka, India ("Mangala Hospital", "we", "us"). This policy explains how we handle personal information collected through mangalahospital.in and the contact channels linked from it. We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

This policy covers the website only. Medical records created when you are treated at the hospital are handled under our clinical record-keeping practices and the laws that apply to medical records.

Information We Collect

Information you give us. This website has no registration or login. When you call us, message us on WhatsApp, email us or use the chat assistant on the site, you may share your name, phone number, email address and the reason for your enquiry, which may include details about your health or the health of a family member.

Information collected automatically. Like most websites, we use Google Tag Manager and related analytics tools that may record your device and browser type, approximate location, the pages you visit and how you arrived at the site. This information is used in aggregate to understand how the website is used and does not identify you by name.

Third-party features. Some pages include an embedded Google Map and a chat assistant provided by a third-party service. These services may set their own cookies and collect information under their own privacy policies.

How We Use Your Information

To respond to your enquiry and book or manage appointments
To share information about our departments, doctors, health check-ups and services that you ask about
To help with insurance, TPA or billing questions you raise with us
To improve our website and understand which information patients find useful
To meet our legal and regulatory obligations and to protect the safety of patients and staff

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Health Information

Health information is sensitive. Anything you share with us about a medical condition is treated as confidential and is accessed only by staff who need it to respond to you or arrange your care. Please avoid sending detailed medical reports through chat or WhatsApp unless our team asks for them; you can always bring them to your consultation instead. In a medical emergency, do not use the website or chat: call 0824 244 3088 or come to our Casualty department.

When We Share Information

We share personal information only where it is needed:

With service providers who help us run our communication channels and website, such as WhatsApp, email, chat and analytics providers, who process it on our behalf
With your insurer or TPA, when you ask us to process a cashless or reimbursement claim
With government authorities, courts or regulators when the law requires it
With other healthcare providers, only when needed for your care and with your consent, except in an emergency

Cookies

Cookies are small files stored by your browser. We and our analytics, maps and chat providers use them to keep the website working and to measure how it is used. You can block or delete cookies in your browser settings; the website will still work, although some features such as the embedded map or chat may not.

How Long We Keep Information

We keep enquiry and contact information only for as long as it is needed to respond to you and for related administrative, legal or accounting purposes, after which it is deleted or anonymised. Medical records are retained for the periods required by law.

How We Protect Information

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss or misuse, and we limit access to staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you can ask us to:

Tell you what personal information we hold about you and how it is used
Correct or update inaccurate or incomplete information
Delete information we no longer need, unless we must keep it by law
Withdraw consent you have given us, without affecting anything done before you withdrew it
Nominate another person to exercise these rights on your behalf in the event of death or incapacity

To make a request or raise a concern, contact our Grievance Officer using the details below. We will respond within the time allowed by law.

Children

Enquiries about a child's care should be made by a parent or legal guardian. We do not knowingly collect personal information directly from children through this website.

Links to Other Websites

This website links to other sites, including the Mangala Group of Educational Institutions and social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.

Contact & Grievance Officer

For questions about this policy or to exercise your rights, contact:
Grievance Officer, Mangala Hospital
Vajra Hills, Kadri Road, Mangalore – 575003, Karnataka
Phone: +91 94495 03512
Email: mangalahospital@rediffmail.com